Absolute Hygiene sells everyday hygiene consumables and equipment, including toilet paper and Tork dispensers. We assess reported product issues individually and handle returns, replacements, and refunds in accordance with applicable South African law.
Faulty or damaged products
If an item arrives damaged, is faulty, or does not match the order, contact us at sales@absolutemed.co.za or 064 687 5878. Please include your order number, a description of the issue, and photographs where possible.
For a dispenser reported as faulty, we may ask for the product to be inspected. If inspection confirms a fault covered by this policy, we will replace the dispenser free of charge, including reasonable return and replacement delivery costs where required by law.
Inspection does not remove or restrict any remedy available to you under applicable law. Where the law gives you a choice of remedy, we will respect that choice.
Refunds after inspection
If inspection confirms that a refund is due, we will refund the applicable amount to the original payment method where possible, or arrange another method with you. Any refund will be processed within the period required by law.
Change-of-mind cancellations and returns
If you wish to cancel or return an online order because you changed your mind, contact us promptly at sales@absolutemed.co.za. Some online purchases may qualify for a statutory cooling-off period, subject to exceptions and conditions under South African law. The direct cost of returning goods under an applicable cooling-off cancellation may be the customer’s responsibility.
Please keep products complete and safely packaged while return arrangements are made. Hygiene consumables that have been opened or used may be subject to legal restrictions on return. This does not affect rights relating to faulty, unsafe, or misdescribed goods.
How to request help
Email sales@absolutemed.co.za with:
- Your name and order number
- The product and quantity concerned
- A description of the issue or reason for the return
- Photographs, if relevant
We will respond with the next steps and, where a return is appropriate, the return address and instructions.